PC Hell: From HP to Dell

Jan 10, 2019 at 10:00 am by Warlord720

Dude, you got a Dell

As some of you know I, like others, recently did battle with a Windows Update and alas… I lost.

My year-old HP Omen never rebooted even though it was working before the update. There were signs of some problems, but rarely do I have a computer that doesn’t have some sort of problem meshing with Windows and all the various creative and review software that gets installed on the beast.

It also happened that I needed to upgrade my VR platform. The PC behind it was a 4-year-old CyberPowerPC that handled VR just fine but the 256 GB main drive was a bit too small. It also had a huge footprint as it had six drive bays on one side. Originally, it was a video-editing platform hence the huge storage space for standard HDDs.

Nvidia Store

This presented me with an opportunity to retire the aging CyberPowerPC and move the Omen (with fresh Windows installation) over as the VR platform. The CyberPowerPC had a GTX 980 in it and I swapped it out the for the 1080 the Omen had so I could put the 1080 in the new Dell.

Ahh… the plans of mice and men.

My first mistake was deciding to go with a Dell XPS 8930 instead of another HP as I had in past years. I was an avid user of XPS until the quality got so bad at Dell years ago, so I switched to HP.

Since then Dell supposedly cleaned up its act, or so I thought, and now would be a good time to try one out.

That… as the old saying goes… is what I get for thinking.

I was basically ordering the same PC as the Omen on specs. Different motherboard, of course, an i7 -8700 platform with 32 GB memory.

I ordered the system online and was a bit disappointed that it said I wouldn’t get it till the day after Christmas. Not their fault… it was a late order. Then it came a week earlier, which made me very happy.

That was the last time I was very happy with this Dell.

After unboxing, I swapped out the included 1070 for the GTX 1080 and the problems started.

It would not load the new drivers from NVIDIA. Saying they were incompatible with my current operating system. This led to warnings from most of my creative software that drivers were out of date, crashes were likely, and they were right.

A quick search revealed it to be a problem that others have suffered but nothing brought forward a solution for me.

This means spending time with Dell tech support when I’m not even sure HP has tech support as I never needed it for new hardware. Never had to fight problems from the beginning.

This little snafu could snowball into a time-consuming mess. 3D software can be very dependent on up-to-date drivers.

On a bright note, I am awaiting the arrival of an NVIDIA RTX Titan for review. It will be interesting to see how the Dell and HP work with the board as I intend to test it on both systems.

Anyone want to bet it won’t work on my new Dell XPS 8930? By that I mean… it won’t update drivers?

That would be a shame too.

In time, I’m sure all will be resolved. It’s a nice-looking computer but it will be my last Dell… probably for good this time and that is sad.

A long time ago in a place far, far away, I was an extremely loyal Dell customer.


M.D. McCallum, aka WarLord, is an international award-winning commercial graphics artist, 3D animator, published author, project director, and webmaster with a freelance career that spans over 20 years.  Now retired, M.D. is currently working part-time on writing and select character development projects. You can learn more about MD on his website




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